Due to uncontrollable factors, I had the misfortune of subscribing to PLDT MyDSL in our condo in Salcedo Village. From the installation to troubleshooting, it was already the worst experience I have ever encountered. And that’s not even an exaggeration: Due to my line of work, I have first-hand experience with all the Metro Manila broadband services.

A summary of my experience in hell:

• It took 3 weeks for the DSL to be installed.
• MyDSL has a newly released modem with their logo proudly stamped on the top. This broke down twice in a span of two days. (It was finally replaced with a Nokia DSL modem, which is fine, thank you very much.)
• Experiencing bad customer service? Why don’t you try calling PLDT DSL’s 172 and experience what bad really means?

  It is easy to forgive ignorance – but it is very hard to do the same thing with arrogance. And that, my friend, is what PLDT’s customer reps are known for.

  A few examples of MyDSL customer rep's famous last words:

  “We know more about the internet than you.”

  “There is no such thing as what you’re saying.”

  “I don’t have to report that because our calls our recorded anyway. Our manager will already know about your complaint herself.”

After two weeks, I thought I had seen it all – until I installed iTunes. I have been wondering why my podcast subscriptions will take forever to download. A 20mb file, for example, was downloaded in 7 hours. Another one was downloaded in 4 hours.

Finally giving up on reinstalling & reconfiguring my network devices, I decided to hook up Smart 3G. These same files were downloaded in 15 minutes.

Don’t bother calling customer service, because chances are, you’ll get the same reply I did: “It’s impossible to change your bandwidth so that’s not PLDT’s problem.”

(And by the way, how are your torrents downloads lately?)

I love you Smart Bro. I will probably stay with you forever.

PLDT MyDSL, may you rot in hell.

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ebru said:

hallo ich weiss das du nach eian stinkst du hast so eine fisch lipe

December 22, 2007 | url

wackymacky said:

hahaha i like how you just ditched PLDT MyDSL in the end... in the long run PLDT will notice a whopping decrease in subscribers and ask themselves "what the hell did we do wrong this time??!!! it must be ed from the IT dept." lol

January 29, 2008

wackymacky said:

oh by the way this is for the german dude who wrote the first comment... du auch du arschloch! ich kann deutch und Ihre Mutter hat weit mehr als ihre hässliche, Sie gehen in die Hölle dumm nazzi! Ich danke Ihnen für das Lesen peace ya'll!!! by the way chette i love all your articles just showing some love from pinoy in germanY!

January 29, 2008

ich said:

hi was amchst ihr :- :-

February 08, 2008

Mike Abasolo said:

PLDT MyDSL is still the more reliable DSL connection in the Philippines. http://redsimba.blogspot.com/2008/03/pldt-mydsl-is-still-most-reliable.html

March 24, 2008 | url

dagohoy said:

WOW I though were the only one experience the same the same thing in Cebu. I keep on calling on their customer rep. but I couldn't help it to shout at them I almost called their supervisor their words. In talking at me I know the call center spiel, but wow I almost burst my heart out because of the pasty crab. Oh boy I couldn't believe it. But any way just to get out of the problem. apply for disconnection and apply for SMART. Go SMART BRO

May 08, 2008

weblizzer said:

I don't have experience yet in PLDT, will when i was about to apply they said that our location is already full, so thinking the alternative way smartbro, for more than a year i don't have too much complain with smart bro and good to say they have stable connections, even though it's raining, it may slow but at least it won't disconnect, we live on the city by the way, so it's not quite hard to find a signal or somethin.

May 15, 2008 | url

chr3xz said:

I've had bad experiences with PLDT DSL myself. I subscribed to their 2mbps but it was like you're on 128kbps. During rainy days it would slow down and worst no connection at all, and I thought smart bro was terrible. Sometimes it takes days for them to fix my dsl. After a year I switched to SmartBro the connection was ok, much better than the previous although I still experience intermittent connection but not as bad pldt dsl landline. Their CSR was ok. I've experience other ISP connections all of them are the same, for now i'll just be contented with smartbro.

June 03, 2008

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