Due to uncontrollable factors, I had the misfortune of subscribing to PLDT MyDSL in our condo in Salcedo Village. From the installation to troubleshooting, it was already the worst experience I have ever encountered. And that’s not even an exaggeration: Due to my line of work, I have first-hand experience with all the Metro Manila broadband services.

A summary of my experience in hell:

• It took 3 weeks for the DSL to be installed.
• MyDSL has a newly released modem with their logo proudly stamped on the top. This broke down twice in a span of two days. (It was finally replaced with a Nokia DSL modem, which is fine, thank you very much.)
• Experiencing bad customer service? Why don’t you try calling PLDT DSL’s 172 and experience what bad really means?

  It is easy to forgive ignorance – but it is very hard to do the same thing with arrogance. And that, my friend, is what PLDT’s customer reps are known for.

  A few examples of MyDSL customer rep's famous last words:

  “We know more about the internet than you.”

  “There is no such thing as what you’re saying.”

  “I don’t have to report that because our calls our recorded anyway. Our manager will already know about your complaint herself.”

After two weeks, I thought I had seen it all – until I installed iTunes. I have been wondering why my podcast subscriptions will take forever to download. A 20mb file, for example, was downloaded in 7 hours. Another one was downloaded in 4 hours.

Finally giving up on reinstalling & reconfiguring my network devices, I decided to hook up Smart 3G. These same files were downloaded in 15 minutes.

Don’t bother calling customer service, because chances are, you’ll get the same reply I did: “It’s impossible to change your bandwidth so that’s not PLDT’s problem.”

(And by the way, how are your torrents downloads lately?)

I love you Smart Bro. I will probably stay with you forever.

PLDT MyDSL, may you rot in hell.

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ebru said:

hallo ich weiss das du nach eian stinkst du hast so eine fisch lipe

December 22, 2007 | url

wackymacky said:

hahaha i like how you just ditched PLDT MyDSL in the end... in the long run PLDT will notice a whopping decrease in subscribers and ask themselves "what the hell did we do wrong this time??!!! it must be ed from the IT dept." lol

January 29, 2008

wackymacky said:

oh by the way this is for the german dude who wrote the first comment... du auch du arschloch! ich kann deutch und Ihre Mutter hat weit mehr als ihre hässliche, Sie gehen in die Hölle dumm nazzi! Ich danke Ihnen für das Lesen peace ya'll!!! by the way chette i love all your articles just showing some love from pinoy in germanY!

January 29, 2008

ich said:

hi was amchst ihr :- :-

February 08, 2008

Mike Abasolo said:

PLDT MyDSL is still the more reliable DSL connection in the Philippines. http://redsimba.blogspot.com/2008/03/pldt-mydsl-is-still-most-reliable.html

March 24, 2008 | url

dagohoy said:

WOW I though were the only one experience the same the same thing in Cebu. I keep on calling on their customer rep. but I couldn't help it to shout at them I almost called their supervisor their words. In talking at me I know the call center spiel, but wow I almost burst my heart out because of the pasty crab. Oh boy I couldn't believe it. But any way just to get out of the problem. apply for disconnection and apply for SMART. Go SMART BRO

May 08, 2008

weblizzer said:

I don't have experience yet in PLDT, will when i was about to apply they said that our location is already full, so thinking the alternative way smartbro, for more than a year i don't have too much complain with smart bro and good to say they have stable connections, even though it's raining, it may slow but at least it won't disconnect, we live on the city by the way, so it's not quite hard to find a signal or somethin.

May 15, 2008 | url

chr3xz said:

I've had bad experiences with PLDT DSL myself. I subscribed to their 2mbps but it was like you're on 128kbps. During rainy days it would slow down and worst no connection at all, and I thought smart bro was terrible. Sometimes it takes days for them to fix my dsl. After a year I switched to SmartBro the connection was ok, much better than the previous although I still experience intermittent connection but not as bad pldt dsl landline. Their CSR was ok. I've experience other ISP connections all of them are the same, for now i'll just be contented with smartbro.

June 03, 2008

Chiska said:

Today, i had a very bad experience with MYDSL specially to their personnel named "Jean from Iloilo(a dispatcher)". I cant imagine how they treat their customer just like a nowhere stranger. As far as i know customers deserves a friendly service. But im wrong, it was a big dissapointment. Jean the personnel, get mad at me.. I awaited for so many days for the internet and telephone connection and they told us to follow up.. Imagine customers are the one follow up their application instead of calling us or inform us the status. its not convenient in the side of the customers. Can anyone suggest me, how can we give a disciplinary action to this employee of myDSL. Her attitude is very unacceptable.. Despite from harashment, i give my recommentdation to smartbro.. your great! Thanks

September 02, 2008

cirilo p. cena said:

hi chette: i love your website. i wish i had the same website like this. ive been dreaming to have a website like this where i can post some articles, get advertisements, and whatnots. im planning to put a website where i can post articles on how to fix a computer. i am a computer technician (hardware), but im not good in software, like you know, setting up a website like the one you have. how do u construct a website like this? could you help me? thanks.

September 16, 2008 | url

My PLDT DSL Subcriber said:

is smart bro good as pldt mdsl. im a subcriber of PLDTmyDSL for 1 year in the first installment it is fine good connection no packet loos but as the customer apply to that the same line or plan it gradually degrade. maybe the connection is full using the same ip. dns servers etc. need to say it PLDMYDSL suck, its better called lousy... yes its take weeks to finish installing.. why is it? maybe they are too lazy to call, inform or give us feedback. lazy to act. how much time would it take to process one new account. what are pld agents and technicians are doing? its better to transfer to a better ISP that to suffer from poor, lowest quality of services og PLDT myDSL its better to called it PLDT suckiest DSL or Lousy DSL not mydsl. lol goodbye PLDT my DSL you SUCK. hello to SMART BRO... oh btw tell me whats the highest speed in smartbro.

October 06, 2008

arthur said:

our experience with pldt has been horrible, imagine we used to subscribe to smartbro, after a year we decided to switch to pldt mydsl 2mbps plan to get a faster connection,(big mistake!) we decided not disconnect our smartbro at first to see if pldt mydsl was reliable or keep smarbro as a back-up, a few weeks afterwards we terminated our smartbro subscription coz we did'nt really see problems with pldt, it was fast at first, we ignored the intermittent disconnection but afterwards it was a pain in the @ss!! Its been this way since we hooked up with them last may, we never got an uninteruppted connection eversince, customersupport always tells us its a network problem in our area, yeah right!

October 14, 2008

Billy Joel LImpin said:

uu,PLDT sck big time. walang silbi ang tech support. di pa kayo mamatay lahat!!!! grrrrrrr.. i'll go for your your advice dude.. go SMART BRO!!!!!!!

October 15, 2008

Jan Marlowe said:

me planning to change of an ISP... can anyone please tell me which ISP is "far" better? SmartBRO plug-it-in or Globe's Visibility Plan?!?! Both are now available here in Zamboanga City... But me not sure if they have good "speedy" connections... i need feedbacks... tnx! Oh, we subscribed to PLDT myDSL since august... until now we still haven't received the DSL connection... all we thought, in just 2days, connects... But hey, it's already 2 long MONTHS already... gawd! the hell... pldt sucks!! me planning to change of an ISP... can anyone please tell me which ISP is "far" better? SmartBRO plug-it-in or Globe's Visibility Plan?!?! And when I say FAR, the best without glitches, that is... SmartBRO plug-it-in and Globe's Visibility are now available here in Zamboanga City... But me not sure if they have good "speedy" connections... Can aynyone please tell me? i need feedbacks... tnx! reach me thru my mobile: 09264949491*globe. 09234439669*sun.

October 18, 2008 | url

joel said:

alam niyo ang gawin ninyo tawag kayo sa PLDT tapos ireport niyo nga ung problem niyo. Tulad nalang ng akin 999 binabayaran ko tapos below 500kbps lang ung nakukuha ko. Kaya tumawag ako sa PLDT then sabi ko bawal yung ginagawa nila at pwede ko silang ireport sa DTI. ayon after 1day nasa 980kbps na connection ko. utakan lang yan.hehehehe

October 28, 2008

webdesign said:

Thanks for your article

October 29, 2008 | url

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